About

We are seeking an experienced RPA Support Specialist to join our client teams. In this role, you will provide critical technical support for our UiPath-based robotic process automation infrastructure, ensuring optimal performance and availability of automated workflows across the organization. You will troubleshoot complex RPA issues, manage incidents and service requests, and collaborate with development and infrastructure teams to maintain a robust automation ecosystem. This position offers the opportunity to work with cutting-edge RPA technology in a hybrid work environment across multiple Indian locations.
Shift: 3:00 AM – 12:00 PM IST
Location: Hybrid – Bangalore / Noida / Mumbai / Pune / Hyderabad

Roles & Responsibilities

• Provide first-line and escalation support for UiPath RPA solutions, monitoring automated processes and resolving system issues.
• Monitor UiPath Orchestrator console for failures, issues, and events; perform daily health checks and routine maintenance activities.
• Troubleshoot, diagnose, and resolve RPA-related incidents with focus on Severity 3 and Severity 4 issues, including known and recurring problems.
• Deploy new bots and manage bot lifecycle activities including configuration, testing, and performance optimization.
• Manage incident and service request workflows through ITSM ticketing systems (ServiceNow, JIRA); track SLAs and ensure timely resolution.
• Escalate complex issues to L1 and L2 support teams (OEM and development teams) as required.
• Perform log reviews, diagnostic analysis, and root cause investigation for automation failures.
• Manage UiPath user access control, permissions, and role-based access management.
• Coordinate with infrastructure teams on compute, network, and storage requirements; create and track related tickets.
• Document standard operating procedures (SOPs), troubleshooting guides, and maintain technical knowledge base.
• Support end-users through multiple communication channels including ITSM tickets, monitoring console, chat, phone, and email.
• Participate in capacity planning and performance optimization initiatives for RPA infrastructure.

Requirements

Experience & Qualifications

• 4–9 years of total IT/application support or operations experience.
• 3–5 years of hands-on experience in RPA support or operations, preferably with UiPath in an enterprise environment.
• Proven experience with RPA tools, primarily UiPath; exposure to Automation Anywhere, Blue Prism, or Power Automate is advantageous.
• Practical experience using ticketing systems such as ServiceNow or JIRA for incident, request, and change management.
• Strong problem-solving skills, attention to detail, and excellent communication abilities.

Technical Skills

• Working knowledge of UiPath Orchestrator (jobs, queues, assets, schedules, logs) and UiPath Studio sufficient to read and understand workflows for troubleshooting.
• Familiarity with Windows Server environments, basic networking concepts, and application/service monitoring tools.
• Understanding of Active Directory concepts (users, groups, service accounts) and role-based access control models.
• Basic SQL skills (reading queries, validating logs and data).
• Desirable exposure to VB/VBA or scripting for operational utilities and analysis.
• Advantageous exposure to OCR/Document Understanding, VDI environments, and troubleshooting integrations (APIs, email, web applications).
• Knowledge of IT service management frameworks and best practices.